Frequently Asked Questions

How do I get my FREE Ads?
How do I sign up for SVfastads?
How much does it cost and how do I pay for it?
How long does it take to make an ad?
Can I print more than one?
What type of printer do I need?
What type of Internet connection and browser do I need?
Do I need to install software?
What version of Adobe Acrobat Reader do I need?
How do I view a PDF?
Can I pick how many products I want on a page?
Can I pick the design of my ad?
What if I can't find an item I want to advertise?
What if my session times out?
Can I save an ad and go back to it later?
How do I save my finished ad and get it to a print shop?
How do I enter a price for the product I want to sell?
How do I request a custom template?
How do I request a custom image with my store information?

How do I get my FREE Ads?

As an introduction to SVfastads, two FREE flyers, shelf signs or posters are provided to Supervalu Retailers using SVfastads for the first time. Retailers, to get your FREE flyers, shelf signs or posters, select the Purchase link to buy your flyer, shelf sign or poster. You will not be billed for the first two (2) flyers, shelf signs or posters you purchase. FREE flyers, shelf signs or posters can be created at anytime, however, this is a one-time offer to first time users only.

How do I sign up for SVfastads?

If you are a Supervalu retailer, you should automatically be registered for SVfastads. You should have already received your Store ID and Password. If you did not receive this information, please contact the following administrator corresponding with your region.

Central Region -	Barb Robinson	Barb.Robinson@SuperValu.com
Eastern Region -	Robin Gibson	Robin.H.Gibson@SuperValu.com
Eastern Region -	Linda Richmond	Linda.E.Richmond@SuperValu.com
Midwest Region -	Gina Wolf	Gina.Wolf@SuperValu.com
Northern Region -	Colin McKeown	Colin.P.McKeown@SuperValu.com
Northwest Region -	Colin McKeown	Colin.P.McKeown@SuperValu.com
Southeast Region -	Gina Wolf	Gina.Wolf@SuperValu.com

Once you log in with your specific Store ID and Password, if there is any additional information that SVfastads is missing such as your address, phone number, etc., you will be asked to fill it in prior to beginning your first ad.

How much does it cost and how do I pay for it?

It is free to sign up for SVfastads.com. Once you have established an account, you may begin creating ads. When you are finished creating an ad, have previewed and have clicked "Purchase", only then will you be billed by SuperValu.
The price per Flyer, Sign or Poster is only $25.00.
Once you have purchased the ad, it is yours to print as many times as you'd like.

How long does it take to make an ad?

The whole process of creating a new ad should take between 10 and 30 minutes. The more products per ad, the longer it will take to create.

Can I print more than one?

Yes. After you have downloaded your flyer, you can print as many copies as needed, either from your own printer or at a local print center.

What type of printer do I need?

Any laser or inkjet printer that is able to accept PDF files.

What type of Internet connection and browser do I need?

It is recommended that you have a fast Internet connection. Cable modem or DSL are the best. You will experience slower downloads if you are using a dialup connection.

SVfastads.com is compatible with the following Internet browsers:

Windows 2000/XP:

Internet Explorer 6.0, 7.0
Netscape 7.1
Firefox 1.5

Mac OS X:

Netscape 7.2
Firefox 2.0.4
Safari 2.0.4

Do I need to install software?
What version of Adobe Acrobat Reader do I need?

Most SVfastads.com users will not need to install any software. However, in order to view the final version of your flyer in PDF format, you will need Adobe Acrobat Reader. Newer computers and newer versions of web browsers come with the Reader already installed as a plug-in (a small helping program) for your web browser. If you do not have the Reader at all, or if you have a version EARLIER than "6.0", you need to download the latest version of the Acrobat Reader from the Adobe website. While the FULL Adobe Acrobat program is costly, the Acrobat Reader is free of charge and can be easily downloaded. It is important to download the version of Adobe Acrobat that matches your operating system. You will find this free program along with installation instructions at www.adobe.com/products/acrobat/readstep2_allversions.html

How do I view a PDF?

Newer browsers should automatically recognize a link to a PDF file so that when you click on it, the Adobe Reader automatically opens the file for you. The browser will open the PDF file within the browser window itself, allowing you to print directly without downloading. You can also save the PDF to your hard drive.

Can I pick how many products I want on a page?

Yes. Each design has different item-counts in various layouts.

Can I pick the design of the ad?

Yes. There are hundreds of different designs ranging from holiday to season or department.

What if I can't find an item I want to advertise?

Once you have logged in, click on "Browse Products" to search our entire database of products before you begin to create your flyer. If a product is not in the database click "Add Custom Product" and you can create a product with or without an image.

What if my session times out?

If you leave your computer in the middle of creating an ad, after 30 minutes of idle time, your session will time out and you will be asked to login again. The ad you were working on will be saved in your My Flyer, My Sign or My Poster list. The information will be saved as far as the last step you have completed.

Can I save an ad and go back to work on it later?

Yes. Once you have completed a step and selected "Continue" your work will automatically be saved as far as that step. If you close SVfastads.com and want to return to the ad you were working on, you must login again and click on "My Flyers", "My Signs" or "My Posters" at the top of the page. You should then see a list of your existing ads and can find the ad you want to continue building.

How do I save my finished ad and get it to a print shop?

Once you have created and purchased your ad, you must download it onto your computer (it will be a PDF file). From there you can save it to a floppy disk or burn it to a CD. Simply bring the disk or CD to the print shop, and they will open the file and print it for you. Or you may click the FedEx/Kinko's link. The FedEx/Kinko's web page will guide you through a simple process to upload your ad for printing and delivery to any location you request.

How do I enter a price for the product I want to sell?

In Step 4 for Flyers and Step 3 for Shelf Signs and Posters you will key in the price for each product. Make sure to place a $ or (¢) if you would like to display this symbol with your price. The (¢) symbol can be copied and pasted next to your price. See help text on this step to copy the cent (¢) symbol. You may also select the BOGO check box to place BUY ONE GET ONE FREE art.

How do I request a custom template?

If you can't find a template design that you like you can order a custom template design just for your store. Simply select the the "Can't find the design you like" link and enter your template request. The SVFastads.com support team will contact you within 24 hours. Custom templates can be any size you would like and cost $100.

How do I request a custom image with my store information?

To order a custom image (footer or imprint) simply select the Click Here link on Step 2 when you are building a Flyer. The SVFastads.com support team will contact you within 24 hours. You will be asked for a store logo and the information that you would like to see on your footer. Custom Images cost $40 and can be purchased at the same time with the Ad.